Contact
How to reach us.
We answer every email. We don't use chatbots for support — when you write, a person reads it.
Channels
Email is the primary channel. Pick the one that matches your reason for writing — it routes to the right person faster.
General support
support@itsai.dkAccount questions, billing, how-to-use-the-product. Most things go here.
Privacy & GDPR
privacy@itsai.dkData export, deletion, objection, rectification, GDPR rights, DPO-style questions.
Abuse reports
abuse@itsai.dkSpam, phishing or harassment originating from itsAI. We respond within 5 business days; CSAM same-day.
Security disclosure
security@itsai.dkResponsible vulnerability disclosure. We don't run a bug bounty but we credit reporters in the changelog if requested.
Press / media
legal@itsai.dkNo PR firm. Use the legal mailbox; we'll get back when we have something to say.
Company details
Required disclosures for a Danish commercial website. If anything below is out of date, write to legal@itsai.dk.
- Legal name
- it's ai ApS
- Form
- Anpartsselskab (private limited company), registered in Denmark
- CVR (also VAT no.)
46 46 47 37- Registered address
- Visionsvej 51 st., 9000 Aalborg, Denmark
- Country
- Denmark
- Primary contact email
- support@itsai.dk
- Privacy contact
- privacy@itsai.dk
- Legal contact
- legal@itsai.dk
- Web
- https://itsai.dk
CVR and VAT numbers are identical for Danish companies. The CVR can be verified at datacvr.virk.dk.
Supervisory authorities
If we're not the right people to resolve a complaint, these are.
Forbrugerombudsmanden
Carl Jacobsens Vej 35, 2500 Valby, Denmark
https://www.forbrugerombudsmanden.dkKonkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35, 2500 Valby, Denmark
https://www.kfst.dkEU Online Dispute Resolution. Consumers in the EU can use the EU ODR platform for cross-border disputes about products or services bought online from us.
Right of withdrawal (consumers)
Under the Danish Forbrugeraftaleloven, consumers (private individuals not acting in a commercial capacity) have a 14-day right to withdraw from a distance purchase, starting from the day the contract is entered.
For digital services that begin immediately at sign-up — including itsAI's subscription — the right is waived only if the consumer has explicitly consented to the immediate start AND acknowledged that the right is forfeited as a result. itsAI requires this acknowledgement at sign-up; if the acknowledgement is missing, the 14-day withdrawal stays available.
To withdraw, email support@itsai.dk with your account email and a clear statement of withdrawal. Refunds are processed via the original payment method within 14 days of receiving the notice.
Business customers (B2B) waive this right by acknowledging the Sales and Delivery Terms.